May 6, 2025Published by Admin on May 6, 2025Categories Software development Machine learning & AI Voice technology AllSaigen and Callbi Revolutionise SA Call Centres with AI Language SwitchingSaigen and Callbi redefine call centre AI with real-time, multilingual voice analytics and actionable intelligence, built for Africa’s unique context.
February 20, 2023Published by Admin on February 20, 2023Categories Voice technology AllWhy speech analytics is important in contact centresCallbi, part of Alphawave, is an international cloud-based software-as-a-service speech analytics solution for contact centres. I was honoured to speak to CEO Francois du Plessis and […]